Privacy Policy & Personal Information

Who we are

MapleLift Equipment is based in Mississauga, Ontario, Canada. For privacy requests call 437-662-6910 or use the enquiry form. Our planned company email is info@mapleliftequipment.com; the website identifies whether email delivery has been activated.

Information we collect

Enquiries collect your name, email, required phone, company if provided, enquiry category/model, city, province, postal code, message and any repair photos you choose to upload. Accounts store authenticated identity, profile details and optional promotion preferences. Orders store items, payment references/status, invoices, supplied equipment/serial details, and confirmed delivery and warranty dates. We also keep limited security timestamps and hashed phone/IP rate counters to control abuse.

Why we use it

We use information to answer enquiries, arrange service, pickup and delivery, process orders, issue invoices, provide warranty support, prevent misuse and meet legal obligations. We do not sell your personal information. Promotion consent is separate and optional; creating an account or making an enquiry does not automatically subscribe you.

Service providers

Hosting, storage and account authentication providers process information needed to operate this site. When activated, Stripe handles payment information on its secure checkout; we do not collect or store full card numbers. A configured email delivery provider processes enquiry/order notifications to the company inbox. Necessary details may be shared with delivery or service partners. These providers may process information outside Canada; we do not promise Canadian-only storage. Your browser may also request externally hosted fonts used by the website.

Photos and instant help

Repair photos are stored privately, not published as public image links. Upload only relevant equipment photos, without payment cards, identification documents, unrelated people or confidential customer/warehouse information. The instant-help tool currently provides preset FAQ guidance. If a live AI provider is connected later, its status and additional data-sharing notice will be shown before use; do not put sensitive personal details in help messages.

Cookies and browser storage

Necessary storage supports your cart, language choice, consent selection, security and sign-in. The entry prompt offers necessary-only and accept-all choices. No advertising or analytics trackers are currently enabled. You can reopen Cookie settings in the footer. Declining optional storage does not prevent browsing or enquiries.

Retention and safeguards

We retain records for legitimate service, warranty, accounting, security and legal needs, then delete or anonymize them when no longer needed. No automatic short deletion period is promised. Private records require authorized access and payment details stay with the processor. We use encrypted transport, but no internet service can guarantee absolute security.

Your choices

You may request access, correction or deletion of your information, subject to identity verification and lawful retention needs. You can withdraw optional marketing consent in My Account or ask us to unsubscribe you. A change to profile contact email does not change the identity provider used to sign in. Material changes to these practices will be reflected in this policy and additional consent requested where required.