Frequently Asked Questions

Where are you based?

MapleLift Equipment is based in Mississauga, Ontario. Pickup is by prior arrangement; collection instructions are provided after readiness is confirmed.

Is pickup free?

Yes. Local pickup is free by prior arrangement in Mississauga. Please wait for confirmation before travelling.

Do you deliver across Canada?

Yes. Equipment and freight are separate charges. Delivery is quoted and paid separately before dispatch.

When will my equipment arrive?

Equipment is supplied to order. The current estimated lead time is approximately two months from order confirmation. Specific timing is confirmed for your order.

What does the warranty cover?

One year from confirmed delivery or collection, including wheel replacement arising from normal use. Human-caused damage, including misuse, impact or overloading, is excluded. Claims are assessed on cause; mandatory legal rights remain unaffected.

Can I return a machine after using it?

We do not offer voluntary trial-use or change-of-mind returns for used equipment. Faulty, damaged, wrong-goods and other remedies required by law remain available. Read the Return & Refund Policy before ordering.

How do I arrange repair service?

Submit a service enquiry with your phone, model and problem description. You may attach up to three JPG, PNG or WebP equipment photos, up to 5 MB each. An enquiry is not a confirmed service appointment.

What are your business hours?

Monday – Friday, 10:00 am – 6:00 pm Eastern Time. Saturday and Sunday: closed. Call 437-662-6910.

Can I see my orders and warranty online?

My Account uses secure ChatGPT sign-in. Orders made while signed in can appear in your account after payment is verified. Warranty starts on confirmed handover, not the payment date. Contact us about guest or earlier purchases.

Can I pay by card online?

The cart shows the current payment status. Card collection remains unavailable until the merchant payment and tax settings are activated. We never treat a saved cart or enquiry as a paid order.

How are my enquiries handled?

The form saves a reference securely. Email notifications go to the company inbox once verified email delivery is activated. The confirmation states whether email was sent. If urgent during business hours, please call.

Can I charge the battery outside the machine?

F3 and F4 support removable lithium-ion batteries. Do not assume this for every model: charging method, included battery and charger must be confirmed for the supplied configuration.